Privacy Policy

Your privacy is our priority. We respect and protect any information you share with us on our website.

HaaNaa Inc. (“HaaNaa”, “we”, “us”, or “our”) is dedicated to protecting and respecting your privacy. This Privacy Policy (“Policy”) outlines how we collect, use, and safeguard your personal information when you use our app and services (collectively, the “Services”). By using our Services, you agree to the collection and use of information in accordance with this Policy.

1. Consent

  • By accessing and using HaaNaa, you consent to our collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with our practices, please do not use our Services. You can withdraw your consent at any time by contacting us at support@haanaa.com, but please note that this may affect your ability to use certain features of our Services.

2. Information We Collect

  • We collect various types of information to provide and improve our Services. This information is categorized as Non-Personal Information and Personal Information.

  • Non-Personal Information

    • Usage Data: Includes data on how you use the app, such as the pages you visit, the features you use, and the actions you take.
    • Device Information: Includes your device's IP address, operating system, browser type, and other technical details.
    • Analytics: We use tools like Google Analytics to track user behavior and app performance. This helps us understand usage patterns and improve our Services.

  • Personal Information

    • Account Information: Includes your name, email address, and other information you provide when creating an account.
    • Contact Information: Includes your phone number and postal address, if provided.
    • Financial Information: Includes payment details required for transactions, such as UPI, IMPS, or bank account information.
    • Identification Documents: Includes government-issued IDs like Aadhar Card, and PAN Card for identity verification.

3. How We Use Your Information

  • We use the information we collect to:
    • Provide and Improve Services: To offer the features and functionalities of the app, including predictions, notifications, and customer support.
    • Communicate with You: To send updates, respond to inquiries, and provide information about our Services.
    • Analyze and Improve: To analyze app performance, enhance user experience, and develop new features.
    • Prevent Fraud: To detect and prevent fraudulent activities and ensure the security of our Services.

4. How We Share Your Information

  • We do not sell or rent your personal information to third parties. We may share your information in the following situations:
    • With Service Providers: We may share your information with third-party vendors who help us provide our Services, such as payment processors and logistics partners.
    • For Legal Reasons: We may disclose your information if required by law or to comply with legal obligations, respond to requests from public authorities, or protect our rights.
    • For Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Data Protection and Security

  • We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We strive to protect your information but cannot guarantee absolute security.

6. Your Rights and Choices

  • You have the following rights regarding your personal information:
    • Access and Update: You can access and update your personal information through your account settings.
    • Data Deletion: You can request the deletion of your personal information by contacting us at support@haanaa.com. We will respond to your request within one month.
    • Account Suspension: You may request the suspension of your account, which will disable access to certain features but retain your data for future reactivation.

7. Age Restrictions

  • Our Services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware of any personal information collected from individuals under 18, we will take steps to delete such information.

8. Deceptive Communications

  • Be aware of deceptive communications that might appear to be from HaaNaa but are not. We will never ask for your personal information or financial details through unsolicited communications. Report any suspicious activity to support@haanaa.com.

9. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

HaaNaa Inc.
Address: 802-803, Luxuria Trade Hub, Dumas Road, Rundh Gam, Surat - 395007 , Gujarat
Email: support@haanaa.com

11. Effective Date

This Privacy Policy is effective as of 9 July, 2024.